ID #1006

If you can not print even though the device server replies to ping, you can identify the cause by checking the configuration of the PC and printer, or verifying the network device that replied to ping.

Please make sure that you are connected in SX-VL with the printer. The printer needs to switch between online and offline when you connect / disconnect in SX-VL.

[Cause and measures(1)]
There may be a network device with the same IP address as your device server on the network, and the device that replied to ping may not be your device server. (Try to open the webinterface on this IP.)
->Check the IP address of each device on the network, then assign an IP address on your device server.


[Cause and measures(2)]
The printer driver used for printing may not be configured properly.
->Configure the printer driver that came with the printer or downloaded from a printer manufacturers WEB site by following the procedures.

[Cause and measures(3)]
Security software such as firewall may exclude the communication to the device server.
->Disable the security software such as firewall and verify again.
* Refer to "How to disable a security software such as firewall."

Categories for this entry

• USB Device Connectivity
• USB Device Connectivity » SX-2000WG
• USB Device Connectivity » SX-2000U2
• USB Device Connectivity » SX-1000U
• USB Device Connectivity » SX-5000U2

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