ID #1008

If the device server can not be searched by the SX Virtual Link even though it replies to ping, you can identify the cause by checking the configuration of the PC and printer or verifying the network device that replied to ping.

[Cause and measures(1)]
IP address may not be configured on the device server.
Complete the initial configuration using the bundled CD-ROM.

[Cause and measures(2)]
There may be a network device with the same IP address as your device server on the network, and the device that replied to ping may not be your device server. (Try arp-a command after executing ping command.)
->Check the IP address of each device on the network, then assign an IP address on your device server.

Example) In the list displayed after executing "arp -a" command, if the Ethernet address (Physical address) shown on the right side of the IP address (Internet address) is different from your device server's Ethernet address, another network device with the same IP address replied.

[Cause and measures(3)]
Security software such as firewall may exclude the communication to the device server.
->Disable the security software such as firewall and verify again.
* Refer to "How to disable a security software such as firewall."

* If your problem has not been solved or you are using the device server in an environment other than Windows, please contact our customer support center by email or telephone.

Categories for this entry

• USB Device Connectivity
• USB Device Connectivity » SX-2000WG
• USB Device Connectivity » SX-2000U2
• USB Device Connectivity » SX-1000U
• USB Device Connectivity » SX-5000U2

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