Contact Support

Our highly trained support team can help you find solutions to of all your technical issues. Before you contact technical support, please make sure you have done the following:

  1. Read the documentation for your product. Follow the setup guide or manual instructions for your product closely. Click here to find the documentation for your product.
  2. Download the latest software and firmware for your product. Silex is constantly evolving the products with feature upgrades and fixes for any issues that might come up. Click here to find the latest software and firmware for your product.

If the steps above don't solve the problem, please contact the Silex Support Center:

Please fill out the information below and a Silex representative will get back to you as soon as possible.

Contact us via email

In order to solve your problem smoothly, please make sure you email us with as much information as possible about your issue. Please include the following information in your email:

  • Product Name
  • Software and Firmware version used with product
  • Product being connected
  • Operating System
  • Other relavant information about your computer and network

Support Email Address: support@silexamerica.com.

Contact us via telephone

Hours of Operation: Monday-Friday 8:00am-5:00pm MST
Phone: US toll free: (866) 765-8761, International: +1 (801) 748 - 1199